Privacy Policy

Chick-fil-A® Participating Austin Market Operators

“Know Your Neighbor” Program Privacy Policy

Effective as of 08/01/2021

Certain Chick-fil-A® Franchised Operators in the Austin Market are participating in the “Know Your Neighbor” Program described in this website.  This Privacy Policy (“Privacy Policy”) describes the information practices of the Austin Market participating franchised operators (each an “Operator”) who are running the “Know Your Neighbor” program (“Program”) featured on this website. The policy covers certain information that the Operator collects about you in connection with the Program and your use of this website, how Operator uses and shares this information, and your choices regarding such collection and use.

This Privacy Policy is limited to the functions that are maintained by an Operator or any third-party service provider who the Operator utilizes to provide the following Program functionality, herein referred to as “Operator Program Service”:

  • This promotional Program website
  • Program event sign-ups and reservations managed through this website
  • Marketing and information-related emails that are sent directly from the Operator related to the Program

Online ordering via any website or application is outside the control of any Operator Program Service. Information collected in those transactions is not accessed or stored by the Operator Program Service. Data collection and privacy policies related to online ordering can be found on the respective transaction websites and applications.

If you have any questions or concerns regarding this Privacy Policy, please contact us via the Contact Information provided at the end of this Privacy Policy.

Relationship to Chick-fil-A, Inc.

Each Austin Market Operator participating in the Program independently owns and operates a franchised
Chick-fil-A® restaurant (“Franchised Restaurant”) business featured on this promotional Program website. As an independent franchised business, Operator, the Franchised Restaurant, and the Operator Program Service are separate and legally distinct from Chick-fil-A, Inc. and its affiliates, subsidiaries and related entities such as CFA Properties, Inc. and CFA Servco, Inc. (collectively referred to herein as “Affiliates”). Thus, you should carefully review this Privacy Policy to determine the privacy practices of Operator, this Franchised Restaurant, and the Operator Program Service (collectively referred to herein as “we”, “us”, or “our”). Chick-fil-A, Inc. is not responsible or liable for Operator or the Franchised Restaurant.

Operator Program Service may link to Chick-fil-A Inc.’s websites, mobile applications, and online services.
Chick-fil-A, Inc. is not responsible or liable for the Operator Program Service or Operator’s privacy practices. Likewise, neither Operator nor any third-party service provider who supplies the Operator Program Service is not liable for any of Chick-fil-A Inc.’s or any other party’s functionality outside of what they control, as was previously defined as the Operator Program Service.

The Chick-fil-A, Inc. Franchise System

Chick-fil-A, Inc. owns and operates a franchise system that is a restaurant network made up of company-owned, franchised, and licensed Chick-fil-A® restaurant businesses. Chick-fil-A franchisees (“Franchised Operators”) own and operate their own individual franchised businesses. Chick-fil-A licensees (“Licensees”) are granted a license to use Chick-fil-A’s trade name and marks in the sale of Chick-fil-A products at Chick-fil-A licensed locations. Franchised Operators and Licensees are independent third parties, and this Privacy Policy does not apply to the privacy practices of any other Franchised Operators, Licensees, or Chick-fil-A, Inc. and its Affiliates.

Information Covered by This Privacy Policy

This Privacy Policy applies to Information (as defined below) collected about you by an Operator and its third-party service providers in connection with the Program and your use of this website. As used in this Privacy Policy, “Personal Information”means information that personally identifies you, and “Non-Personal Information” means information that relates to you but does not directly identify you. “Information” is collectively used herein to refer to both Personal Information and Non-Personal Information.

Information Collected

Operator and its third-party service providers collect Information you provide directly to us and Information we collect when you interact with us. We collect Information both directly and indirectly when you:

  • access or use this Operator Program Service, up to but not including online ordering;
  • contact or communicate with Operator or a Franchised Restaurant with respect to the Program or otherwise through this website;
  • sign up for an event, program, or other promotion that a Franchised Restaurant may offer in connection with the Program (collectively, “Promotions”); or
  • sign-up for communications from Operator or the Franchised Restaurant with respect to the Program or otherwise through this website;

We may combine any of the Information collected about you for the purposes described in this Privacy Policy.

Personal Information

Operator and its third-party service providers collect Personal Information provided by you or on your behalf, including, without limitation:

From the Program event reservation system:

  • name;
  • email;
  • phone;
  • event attendee guest count.

From the Program mailing list:

  • name;
  • email;
  • mailing address;
  • age 18 or older confirmation;
  • birthday (month and day);
  • personal interest questions.

From other forms on this website:

If a form on this website has been adjusted by Operator to include additional questions, then we have also collected the personal information that you chose to enter in the answer fields for those questions.

Information Collected Automatically

Operator and its third-party service providers use traffic data, cookies, web beacons, and other tracking technologies to automatically collect certain Information from you when you use this Operator Program Service, including, without limitation:

  • your IP address;
  • browser type and operating system;
  • pages you view within this Operator Program Service;
  • last website you visited before coming to this Operator Program Service;
  • emails from us that you open and/or forward; and/or
  • offers or links from us to which you connect.

We use this Information to personalize your online experience and for marketing purposes.

Traffic Data. The Operator Program Service automatically tracks and collects your IP address, domain server, type of computer, and type of web browser for marketing purposes and to manage and improve this Operator Program Service.

Cookies. Operator and its third-party service provider use cookies, which are small text files that are stored on a user’s computer and allow websites to remember information about users (“Cookies”). We use Cookies to monitor how the Operator Program Service is used, for marketing purposes, to help personalize your online experience, and to improve the Operator Program Service. Most browsers automatically accept Cookies. You have the choice to set your browser to accept or reject Cookies. Each browser is different, so check the “Help” menu of your browser to learn how to change your Cookie preferences. You can also learn more about Cookies at the following websites:

If you choose to decline Cookies, you may not be able to fully experience the interactive features of this Operator Program Service.

Web Beacons. Certain pages on this Operator Program Service and its associated social media pages (“Social Media Pages”) may contain web beacons (also known as Internet tags, pixel tags, and clear GIFs), which are small bits of code embedded in pages or images on this Operator Program Service and Social Media Pages (“Web Beacons”). We may also include Web Beacons in e-mails we send to you to learn if messages have been opened, acted on, or forwarded. You can disable the ability of Web Beacons to capture such Information. Please refer to the “Help” menu of your browser to learn more about Web Beacons and your ability to disable them.

Location Data: When you use this Operator Program Service on a mobile device, we may access, collect, monitor, and/or remotely store real-time “location data,” which may include GPS coordinates (e.g., latitude and/or longitude). Location data may convey to us Information about how you browse and use this Operator Program Service. You may opt-out from further allowing us to have access to your location data by adjusting the permissions in your mobile device; however, some features of this Operator Program Service may not work if you opt-out.

Device Information: Operator and its third-party service providers may collect Information about the computer or device you use to access this Operator Program Service, including the hardware model, operating system and version, MAC address, unique device identifier, phone number, and mobile network information. In addition, this Operator Program Service may access your device’s image storage applications, with your consent, to facilitate your use of certain features of this Operator Program Service.

Other Technologies. Operator and its third-party service providers may also utilize other tracking technologies, including, without limitation, “referrers” and various environmental variables, embedded script and ETags. Such technologies are used by many online services and optimize your online experience.

We treat Information automatically collected as Non-Personal Information, which may be combined with your Personal Information so that we can make improve and customize the Operator Program Service and our communications and Promotions. To the extent that Information automatically collected is combined with Personal Information, we treat the combined Information as Personal Information for the purposes of this Privacy Policy.

Google Analytics

This Operator Program Service may use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics collects Information such as how often you visit this Operator Program Service, what pages you visit within this Operator Program Service, and what other sites you visited prior to coming here. We use the Information provided by Google Analytics to improve this Operator Program Service. For more information regarding how Google collects, uses and shares your Information please visit http://www.google.com/policies/privacy/partners/. Google provides users more choice on how their data is collected by Google Analytics by developing an Opt-out Browser Add-on which can be located at: http://tools.google.com/dlpage/gaoptout?hl=en. By installing this Add-on, no Information is being sent to Google Analytics.

Information Use

Operator uses your Information, including Personal Information, for a variety of business purposes, including:

  • providing the Program products and services to you;
  • communicating with you regarding the Program, and its products, services, Promotions, and other offers;
  • developing and administering our Program, including Promotions and other offers;
  • responding to your inquiries and comments regarding the Program;
  • improving and customizing the Program’s products, services, Promotions, and Operator Program Services;
  • for internal operations such as enhancing our Program product and service offerings, marketing efforts, and to conduct research and analysis;
  • for marketing purposes;
  • to enforce our Program terms of use; and/or
  • to protect the security and integrity of the Program, Operator, the applicable Franchised Restaurants, and Operator Program Service.

Information Sharing and Disclosure

We may share and disclose your Personal Information under the following circumstances:

  • with third parties that provide a variety of services on our behalf, including the development, maintenance, and support of this Operator Program Service, the distribution of email and mobile messages, Promotions, and marketing research and analysis. For the purpose of online ordering, your chosen restaurant location is shared;
  • with Chick-fil-A, Inc. and other Franchised Operators and Licensees in order to provide our products, services, and Promotions to you, and for marketing purposes and potential Program implementation, modification and/or evaluation;
  • to comply with law, a court order, or other legal process, or in connection with a legal investigation;
  • as may be necessary to protect the safety, property, or other rights of the Program, Operator, the applicable Franchised Restaurants, Operator Program Service, Chick-fil-A, Inc., its Affiliates, other Franchised Operators, and Licensees, and our and their respective employees, customers, visitors, users, or any other person or entity;
  • to enforce any applicable terms and conditions and other agreements;
  • in the event of a corporate transaction such as the sale or transfer of ownership of the applicable Franchised Restaurants to Chick-fil-A, Inc. or another Franchised Operator;
  • in aggregated or other non-personally identifiable form; and/or
  • in accordance with your consent.

We do not sell your Personal Information to third parties for their marketing purposes.

User Generated Content

This Operator Program Service, may allow users to post messages and submit their own content (e.g., stories, comments, blogs, postings, etc.), which may include Personal Information. You are responsible for all actions resulting from any Information, including Personal Information, which you post on this Operator Program Service. Please remember that any Information you post becomes public information, is not subject to this Privacy Policy, and Operator is not responsible for the results of such postings.

Your Choices

We provide you with the opportunity to update and/or delete certain Information and to opt-out of having your Personal Information used or disclosed for certain purposes. For example, you may

  • correct, update, and delete your online account for the Program (if applicable);
  • change your choices for subscriptions and certain communications e.g., mailing lists, electronic communications, and other notifications related to the Program);
  • choose whether to receive Promotions and offers from us;
  • request access to your Personal Information.

You may exercise your choices by contacting us via the Contact Information provided at the end of this Privacy Policy, or following instructions provided in communications sent to you. Because we plan our communications in advance, it may take several weeks for your request to become effective. If you continue to receive our communications after expressing an opt-out preference, please let us know so that we can investigate the situation. Please be aware that, if you do not allow us to collect and use your Personal Information, we may not be able to deliver certain products, services, Promotions, and offerings to you.

Children’s Privacy

The Operator Program Service is not intended for children under the age of 13, without parental or legal guardian consent. We do not knowingly collect personal information from users in this age group. If you believe your child has provided personal information to us, please contact us via the email listed in the Contact Information Section and we will work to delete it.

Information Security

We seek to keep your Personal Information secure and implement reasonable technical, administrative, and physical safeguards to help us protect it from unauthorized access, use, and disclosure. We also request that other third-party service providers use commercially reasonable security measures to protect your Personal Information from unauthorized access or use. However, no method of electronically transmitting or storing data is ever completely secure, and therefore, we cannot guarantee that your Personal Information will never be accessed, used, or disclosed in a manner that is inconsistent with this Privacy Policy.

Links, Third-Party Websites, and Social Media Platforms

The Operator Program Service and communications from us may contain links to other third-party websites, including, without limitation, Chick-fil-A, Inc. websites and mobile applications, online ordering, the websites of other Franchised Operators, Licensees, Associated Businesses, and social media platforms such as Facebook, Instagram or Twitter (all links to third-party websites, mobile applications, and social medial platforms are collectively referred to herein “Linked Sites”). We are not responsible for the privacy practices, policies, or content of any Linked Sites, even if you link to them from the Operator Program Service or our communications. This Privacy Policy does not apply to any Linked Sites. We have no control over the collection or use of Information, including Personal Information, on any Linked Site. We encourage you to read and understand the privacy policies of any Linked Sites that you visit.

E-mail Security

“Phishing” is a scam designed to steal your Personal Information. If you receive an e-mail that looks like it is from us asking you for your Personal Information or to verify your account, it may be a scam, please notify us as provided in the Contact Information section included at the end of this Privacy Policy.

Transfers of Personal Information Outside Your Jurisdiction

Please be aware that your personal information will be transferred to, stored or processed by us, our affiliates or service providers in the United States, where our servers are located and our central database is operated, or other jurisdictions where our service providers are located for the purposes set out in this Privacy Policy.

Changes To This Privacy Policy

We may revise this Privacy Policy from time to time effective upon posting the revised Privacy Policy, along with the date on which it was most recently updated, on this Operator Program Service. Please check our Privacy Policy periodically to see if it has been updated. Your continued use of this Operator Program Service and/or provision of your Information thereafter constitute your acceptance of such changes. Please contact us as described below if you would like information regarding any changes.

Contact Us

If you have any questions about this Privacy Policy or our use of your Personal Information, please contact us in any of the ways set forth below.

Franchised Restaurant Operators or Representative for Austin Market Program: 

Address: 
Chick-fil-A Highland Lakes
Attn:  Alan Williams
2105 US Highway 281 
Marble Falls, TX 78654

Via the web: 03895 (at) chick-fil-a.com

Phone  830-693-7777

Last Updated

Privacy Policy last updated on August 1, 2021.